Patient Representative Group (PRG)

Terms of Reference for the Gainsborough Practice Patient Participation Group (PPG)

Introduction

The Gainsborough Practice would like to involve patients in relevant issues relating to the Practice and to respond appropriately to patients' views and experiences. The key role of the group is to bring together patients, doctors and members of the practice team to work in partnership in order to promote the wellbeing of patients and support the practice to provide a high quality of care and service delivery. The Gainsborough Practice provides medical services for the areas/communities of Bracknell and covers a total practice population of approximately 9,800 and rising.

Role and Remit

  • The PPG will be one of the ways in which the Practice will communicate and build positive relationships with its patient population. The core objectives of the PPG will be to:

  • Facilitate and enable dialogue between patients and the Practice team and promote patient involvement in the Practice.

  • Ensure patients' needs are considered in the development of the Practice systems e.g. Practice Based Commissioned (PBC) services, appointment systems and telephone systems, providing information, promoting and understanding Practice polices.

  • Support the Practice to achieve its health promotion aims.

  • Ensure patient participation and consultation of new developments.

  • Understanding the role of the national survey and reviewing, where appropriate, its results and developing a joint action plan.

  • Ensure the needs and interests of all patient groups are taken into consideration - this includes people with specific illnesses or condition, people with a disability and people from minority ethnic groups and migrant workers.

  • Engage with and discuss Care Quality Commission (CQC) issues.

Patients' Expectations

It was discussed at the first meeting that Patients saw the role and priorities of the PPG as being a:

  • vehicle for the education of patients.

  • method of breaking down any real or perceived barriers.

  • "onduit for suggestions and ideas; in particular with PBC and CQC issues.

  • vehicle for developing relationships with other NHS providers.

Practice expectations

Open up communication channels and be more responsive to patients' views and ideas in order to develop medical services and pathways.

Use the PPG and Vox Populi (virtual web based group) to survey the views of patients.

Priorities for the Group

  • Develop the membership of the Group to include minority groups

  • Review National survey results

  • Develop, execute and review a local survey(s)

  • Produce and agree an action plan

If you would like to become a member of the PPG or our virtual web based group please email the Practice Manager.

Previous Minutes, Actions and Surveys: