Patient Rights And Responsibilities Patients have the right to be dealt with in a professional and courteous manner by all practice staff and employees. Patients have the right to data protection and patient confidentiality. Patients are expected to use the services of the practice in a sensible and appropriate manner Patients are expected to notify the practice of changes in their personal details including changes of name or address Patients are expected to act responsibly and appropriately whilst on practice premises. The Practice operates a 'Zero Tolerance' policy regarding physical or verbal abuse against or towards any member of practice staff